Effective Date: 09-Sep-2023 At Surfers Tiling, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website surferstiling.com.au and use our services. Please read this policy carefully to understand how your personal data will be treated. By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website:

• Personal Identification Information: Name, email address, phone number, postal address, and any other information you provide through contact forms, inquiries, or subscriptions.
• Non-Personal Identification Information: IP address, browser type, operating system, and browsing activity on our site.

We collect this information to provide a personalized experience and improve our services.

2. How We Use Your Information

We may use the information we collect from you in the following ways:

• To respond to inquiries and provide customer support.
• To process transactions and deliver services.
• To send marketing communications (if you’ve opted-in) such as updates, promotions, and newsletters.
• To improve the performance and functionality of our website.
• To comply with legal requirements and protect against fraud or security risks.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, improve functionality, and analyze site traffic. You can control cookie settings through your browser preferences. However, please note that disabling cookies may impact the functionality of the website.

4. Third-Party Services and Affiliations

We are listed on several trusted third-party websites, including:

• YellowPage Australia
• Local Search Australia
• TradeQuotes Australia Directory
• AusListings Gold Coast Directory

These third-party websites may collect information about you, and their privacy practices may differ from ours. We encourage you to review their privacy policies when visiting these platforms.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share information in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist with the operation of our website or business, such as payment processors and customer support platforms. These providers are obligated to protect your data.
• Legal Requirements: We may disclose your information when required to do so by law or in response to legal processes, such as a court order or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred to the new owner.

6. Data Security

We use industry-standard security measures to protect the personal data you provide. While we strive to protect your information, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

7. Your Rights

As a user, you have the following rights regarding your personal information:

• Access and Correction: You can request to access or update your personal information.
• Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
• Opt-out: You can opt out of receiving marketing emails at any time by using the unsubscribe link in the emails we send or by contacting us directly.

To exercise any of these rights, please contact us at the information provided below.

8. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.